Boohoo Digital & Social CRM Strategy: How Fast Fashion Brands Build Customer Loyalty Online
MARK3114 – Customer Management Boohoo PLC . . . Andrew Hill Notes • Social CRM and Digital CRM are referred to collectively as “Modern CRM” throughout. • Telephone and email are considered both traditional and digital contact methods in respect of customer relationship management. Organisational Summary Boohoo PLC (referred to Boohoo throughout) are an […]
Business Growth Report Case Study: Ape Index (UK)
. ENTE3533_1920_520 Developing Business Assignment 2: Business Growth Report . Case Study: Ape Index (UK) . . Andrew Hill . Ape Index (referred to as ‘AI’ throughout) are a training gym specialising in bouldering (like rock climbing) activities and ‘ninja’ agility training catering for all ages outside of Leicester city centre. They are part of […]
Boohoo PLC Customer Acquisition, Retention, Development and Management Report
MARK3114 – Customer Management Boohoo PLC Customer Acquisition, Retention, Development and Management Report . . . Andrew Hill Organisation Summary Organisation name Boohoo PLC with a main focus on Boohoo.com as a fashion retailer catering for both men and women. “Boohoo” is used throughout to refer to Boohoo PLC. Organisation’s web address http://www.boohooplc.com/ https://www.boohoo.com/ Type […]
Strategic Action Plan to Enhance Primark’s online position from an E-marketing perspective
MARK 3011 E-Marketing . Assignment 2: Strategic Action Plan to Enhance Primark’s online position from an E-marketing perspective . Andrew Hill This action plan seeks to enhance Primark’s current online position from an e-marketing perspective. The action plan sets out a strategy detailing three SMART objectives of strategic importance to Primark to be achieved sequentially, […]
Critical Analysis Report of Primark’s Online Presence and E-Marketing Activities
MARK 3011 E-Marketing . Assignment 1: Critical Analysis Report of Primark’s Online Presence and E–Marketing Activities . Andrew Hill . Introduction This critical analysis of Primark’s online presence focuses on web experience and social media networking whilst applying models and theoretical frameworks including Chaffey’s 5S’ of digital marketing (2001) and Jobber and Fahy’s 4C’s for […]
Case Study: Wonga.com – “Straight talking money”. Why Did Wonga Payday Loans Fail?
ENTE3533_1920_520 Developing Business Assignment 1: Report on Business Failure . . Case Study: Wonga.com – “Straight talking money”. . . Andrew Hill . Introduction Wonga Group Limited and subsidiaries operating Wonga.com (referred to as Wonga throughout, a payday loans business) appointed administrators on 31st August 2018 (Wonga.com, n.d.) to wind down the company as a […]